Timely, professional, customer-oriented JSK instant premium service
Customized Solution
Providing Customized, Cost-effective Solutions for Clients, We offer over 800 non-standard configurations, functions, processes, services, and program controls to meet diverse molding and equipment management needs. Additionally, we provide workshop layout planning, equipment configuration, product process plans, and corporate financing solutions, ensuring we meet our clients' unique needs.
7/24 Response support
365 Days, 24/7 Dedicated Customer Service Hotline, With over 100 maintenance experts available around the clock, we resolve more than 96% of fault issues on the first visit. JSK has established a CRM system to provide a comprehensive service experience for customers. From reporting a repair request to response and on-site maintenance service, customers can track the entire process in real time.
Maintenance System
In addition to having regular maintenance reminder functions and providing corresponding weekly, monthly, quarterly and annual maintenance knowledge, JSK equipment control system also has preventive monitoring and reminder functions for core components, allowing customers to have sufficient time to handle spare parts stocking and reduce the risk of long-term downtime.
Global Delivery
Our after-sales accessory warehouses are deployed in China headquarters, India, Vietnam, Brazil, the United States, Germany, Israel, France, Malaysia, Indonesia, the Philippines, Colombia, and Mexico, covering hydraulic parts such as servo systems, electrical components such as control systems, processing pieces such as screw & barrel units and wearing parts, all of which can be quickly delivered within 24 hours, to provide fast accessory supports for our global customers.
Expert Support
Our overseas service team of injection molding machine can provide various training services for customers, including the on-site and online training for new equipment operation, repair and maintenance, and safety operation. Through ZOOM, the real-time online training for machine operation, repair and maintenance, safety, troubleshooting, special process, equipment selection, peripheral equipment, and new products of injection molding machines can all be provided. In our Youtube service channel, the videos for regular operations and troubleshooting are shared with customers.
Remote Diagnosis
The independently developed computer remote diagnosis system is directly connected to the control system of the faulty machine, and quickly analyze, identify and solve various problems in the control system; the AR remote collaboration platform can provide customers with the analysis and diagnosis of other service problems other than the control system.
